Refund policy
AFV Return and Refund Policy
Last updated: August 11, 2026
1. Return Window and Cost
Most eligible items may be returned for store credit within 30 days of the confirmed delivery date, except items listed as Final Sale or excluded under Section 3.
To qualify, the return package must be handed to the designated carrier and receive its first acceptance scan within 30 days of confirmed delivery. Eligibility is determined using the carrier’s acceptance-scan timestamp.
For an eligible return, the first prepaid return label provided for the order is free and may be used once. We provide one prepaid return label per order. When returning multiple items from the same order, ship them together whenever possible. Each additional return label costs USD 15.
AFV does not guarantee a specific return carrier.
Original shipping fees are non-refundable.
Defective on arrival: Contact support@afewvibe.com within 14 days of delivery and include clear photographs. Damage caused by wear, washing, misuse, or normal use is not covered. After AFV confirms that a new item arrived defective, AFV may provide a replacement or another appropriate resolution.
2. Item Condition Requirements
Returned products must be unused, unworn, clean, and in resellable condition. All original tags must remain attached, and the product must be returned with its original packaging and included accessories.
AFV may inspect returned items to determine whether they satisfy these requirements. Items that do not meet the requirements may be returned to the sender without store credit.
3. Final Sale and Blind-Box Items
Blind-box and mystery items, including Pop Mart, DIMOO, Sanrio surprise items, and similar products, are Final Sale for non-quality-related reasons. Products otherwise marked Final Sale are also not eligible for return.
For a suspected defect or transit-damage claim involving a blind-box or mystery item, record one continuous unboxing video beginning while the parcel is still sealed. The video must clearly show the shipping label, sealed package, opening process, and reported issue.
Claims that do not include sufficient evidence may be declined.
4. How to Start a Return
- Sign in at afewvibe.com/account and submit a return request for the eligible order.
- If the return is approved, a prepaid return label will be provided through the customer account or sent by email.
- Attach the label, deliver the package to the designated carrier, and retain the tracking number and acceptance receipt.
5. Store Credit
After AFV receives and verifies that the returned item meets the return requirements, eligible store credit will be added to the customer’s AFV account balance.
Store credit does not expire and is connected to the email address used for the original order. It will be available at checkout when the customer is signed in.
Purchases made using store credit are Final Sale and are not eligible for return or exchange.
6. Refunds to the Original Payment Method
Eligible product returns are issued as store credit under this policy.
Refunds to the original payment method may be issued only when AFV cancels an order, is unable to fulfill it, or when otherwise required by applicable law. Customer-initiated cancellations are not available after an order is placed.
After AFV issues an eligible refund, it normally appears within 3 to 10 business days, depending on the bank or card issuer.
7. Additional Conditions
Returns that are not delivered to the carrier within 30 days of confirmed delivery, or that do not receive a valid carrier acceptance scan within that period, may be declined.
AFV may decline returns that reasonably appear fraudulent, abusive, excessive, altered, used, or otherwise inconsistent with this policy.
Nothing in this policy limits mandatory consumer rights that cannot legally be excluded.
Questions may be sent to support@afewvibe.com.