FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are the U.S. shipping options and rates?
- Standard (3–5 business days): $9.90 — free on $100+
- Express (1–2 business days): $29.00
Do you ship internationally? What does it cost?
Yes. Standard (3–12 business days): Canada $20; other countries $30.
Free international shipping on orders $300+.
What’s your return window?
Most items are returnable within 30 days of delivery.
Is return shipping free?
Yes—prepaid label provided. Original shipping isn’t refunded.
Do I get a refund or store credit?
AFV positions returns as store credit (hassle-free). Check the item page for specifics.
What condition do items need to be in?
Unworn/unused, with all tags and original packaging.
Are Blind Boxes returnable?
Blind Boxes are final sale for non-quality issues. If there’s a defect, AFV requires a complete, time-stamped unboxing video to review.
Orders
Below are some of are common questions about orders
How fast do you ship?
Orders are processed and ship in 24–48 hours on business days. Once processing starts, orders can’t be canceled.
Can I change/cancel my order after placing it?
You can try before processing begins, but no cancellations after processing has started.
Any first-order discount?
Yes—subscribe to the newsletter for 15% off your first purchase.