1. Order Processing

• Processing Time: Orders are processed within 24–48 hours after we receive them.
  
• No Cancellations After Processing: Once processing is complete, the order cannot be canceled or modified.
  

2. Shipping Confirmation & Tracking

• As soon as your package ships, a tracking ID is emailed to the address you provided at checkout.
  
• You can also retrieve tracking or leave questions via the live-chat widget at afewvibe.com.
  

3. Domestic (U.S.) Shipping Options

• Standard Shipping
  
  Carrier: UPS Ground
  Cost: USD 9.90
  Estimated Transit: 3–5 business days
  Free Shipping: Available on orders ≥ $100
  
  
  
• Express Shipping
  
  Carrier: UPS 2nd Day Air®
  Cost: USD 29.00
  Estimated Transit: 1–2 business days
  Free Shipping: Not available
  

Orders that qualify for free shipping are sent via UPS Ground (“Normal Shipping”).

4. International Shipping Options

• International Standard Shipping
  
  Carrier: FedEx
  Cost: USD 20 (Canada) / USD 30 (other locations)
  Estimated Transit: 3–12 business days
  Free Shipping: Available on orders ≥ $300

5. Duties, Taxes & DDU Terms

• All international orders ship DDU (Delivered Duty Unpaid). Duties, VAT, or brokerage fees assessed by your local customs authority are the customer’s responsibility.
  
• AFV does not collect or prepay these charges.
  

6. Consolidation of Orders

• When feasible, AFV may combine multiple orders shipping to the same address into one parcel.
  

7. Delivery Issues & Liability

Incorrect Address / Contact Info

• Packages returned due to an incorrect or incomplete address or phone number will be returned at your expense. Please double-check your details before placing the order.
  

Missed Delivery Attempts (U.S.)

• After several failed attempts, the carrier will hold the parcel at a local facility. Unclaimed packages return to AFV at your expense; any reshipping costs will be deducted from your refund.
  

International Refusals

• Refusing delivery on an international shipment results in the parcel’s return to AFV. Outbound and return shipping fees, plus any duties or taxes incurred, will be deducted from your refund.
  

8. Abandoned Packages

• Customs Holds > 30 days are deemed abandoned. Failure to pay customs duties or respond to carrier requests forfeits any right to refund or exchange.
  

9. Damaged or Opened Packages

1. Inspect Before Opening: If the box looks damaged or tampered with, photograph the package before opening.
   
2. File a Carrier Claim: Submit a damage claim directly with the carrier (e.g., UPS) using those photos.
   
3. Notify AFV: Email support@afewvibe.com or contact us via online chat with:
   
   
   Order number
   
   
   Tracking number
   
   
   Photos of the damaged packaging
   
   
   Carrier claim number (if available)
   
   
   

10. Delivery Confirmation & Responsibility Transfer

• Once the carrier marks a shipment “Delivered” (tracking scan, photo, or other proof), AFV considers the order fulfilled and liability transfers to the customer.
  
• If a package cannot be located, check with neighbors or building management, then contact the carrier to open an investigation. AFV cannot replace or refund items reported lost or stolen after confirmed delivery.
  

For any further questions, please email support@afewvibe.com or reach us instantly via the live-chat widget on our website.

Thank you for choosing AFV and happy shopping!